How do I reserve this property? What is the method of payment?
We have an online booking calendar on this website. Select your dates and book your home online via a major credit card. We accept Visa, MasterCard, or Discover credit or debit cards.
What is your cancellation policy?
We have a no refund policy. We highly recommend Travel Insurance, which is offered at the time of reservation.
Do you offer Trip Insurance?
Two types of trip insurance are offered via TravelGuard during the online booking process. Trip insurance is optional, but we highly recommend purchasing it. You can review the specific details during the online booking.
Do you require a damage deposit?
No, we do not require a damage deposit. A non-refundable damage insurance fee is included in the total rental cost. The damage insurance will cover reimbursement for non-intentional damages (see terms during the online booking). You will receive the terms and conditions associated with damage coverage upon making your reservation. Please notify us immediately if any damages occur.
How far is this cabin from Downtown Gatlinburg?
A Google map is located on this website and it will show you the exact address and location of the home and how far it is to Downtown Gatlinburg, it is @8 miles.
Do you supply linens?
Yes. Linens for the condo are provided. All bath towels, wash cloths, bed sheets, pillow cases, and kitchen towels, are provided. We do not provide beach towels.
What is the "Cleaning Fee"?
The Cleaning Fee covers non-rental fees associated with preparing the home for a guest stay. This includes cleaning, inspections, inventory management, supply set-up, outdoor preparation and other tasks associated with preparing the home for guest arrival.
Is WIFI and Cable Television provided?
Yes, free WIFI and Cable TV are provided. The WIFI passwords will be provided via email and are also posted in the home.
Can we check in early, drop-off our luggage OR park in the driveway?
No. Our check-in time is at 4pm CST. Please do not park in the driveway or interrupt the cleaning & inspection staff as they will be preparing multiple cabins for guest arrivals. The cabin has an electronic lock that will coincide with the check in time.
Do you supply toilet paper, paper towels, garbage bags and soaps?
We provide a starter set which includes a roll of paper towels in the kitchen, a roll of toilet paper and bar soaps for each bathroom, kitchen trash bags, dishwasher soap and soap pods for the clothes washer. Guests will need to buy additional supplies for the remainder of their stay.
What items do I need to bring?
Hair dryers, beach towels, shampoo, suntan spray/lotion, ice chests, beach gear and toys. Some condiment items may be in the home such as salt/pepper, sugar, spices, and coffee filters, although they are not officially provided.
Is there an outdoor gas grill?
Yes, we have an outdoor gas grill and there is a local propane company that can be called if the propane canister runs empty. This information will be posted in the home.
What small kitchen appliances and cooking utensils are provided?
We have all of the standard items that you would typically find in a kitchen for preparing family meals (pots, pans, knives, etc.) including a toaster, microwave, coffee pot and blender.
Where do we pick-up the keys or obtain property access information?
All homes have electronic locks so there is no key pick-up. Access codes for the home (and/or applicable gate codes) will be sent via email 1 week prior to your arrival. Driving directions will also be sent at this time.
Who do I call for a problem after arrival?
Our local contact information will be provided via email and it is also posted in the home.